Privacy Policy

RoomDrop (“RoomDrop,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use the RoomDrop mobile app, website, and related services (the “Service”). By using RoomDrop, you agree to the practices described below.

Information We Collect

We collect information you provide directly, including your name, phone number, delivery details such as building and room, and any messages sent through the app. If you apply as a runner, we may collect additional details such as payout information, identity verification data, and tax-related information.

We also collect payment information through third-party providers like Stripe. RoomDrop does not store full card numbers.

We automatically collect usage data such as device information, IP address, app activity, and order history. During active deliveries, limited location-related data may be used to support tracking and coordination.

How We Use Information

We use your information to operate RoomDrop, including creating accounts, processing orders, matching users with runners, and completing deliveries.

We use it to send notifications, enable communication between users and runners, and provide customer support.

We also use data to improve performance, develop features, prevent fraud, and maintain the safety and reliability of the platform.

How Information Is Shared

We share only what is necessary to operate the Service. When an order is placed, your first name and delivery location are shared with the assigned runner to complete the delivery.

We share information with service providers such as payment processors, hosting providers, analytics tools, and communication platforms.

We may disclose information if required by law or to protect the rights, safety, and integrity of RoomDrop and its users.

RoomDrop does not sell personal information. 

Communications and Notifications

RoomDrop sends push notifications for order updates, delivery status, and account-related activity.

We may also use SMS messaging to connect users and runners during active deliveries. These messages are temporary, order-specific, and may use anonymized numbers.

Data Retention

We retain personal information only as long as necessary to operate the Service and meet legal obligations.

Order history, transaction data, and account information may be stored for operational, security, and compliance purposes.

You may request deletion of your data, subject to applicable legal requirements.

California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

These include the right to know what personal information is collected, the right to request deletion, the right to correct inaccurate information, and the right to access your data. 

You also have the right to understand how your information is used and shared, and to request that certain uses of your data be limited. 

To exercise your rights, contact us at [Insert Email]. We will verify your request and respond in accordance with applicable law.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. This includes secure infrastructure, encryption, and access controls.

While we take security seriously, no system can guarantee complete protection.

Children’s Privacy

RoomDrop is not intended for individuals under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it.

Third-Party Services

RoomDrop integrates with third-party services such as Stripe and cloud providers. These services operate under their own privacy policies, and we are not responsible for their practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected with a new “Last Updated” date. Continued use of the Service means you accept the updated policy.

Contact Information

RoomDrop

Orange, California

legal@roomdropapp.com