Common Questions
Frequently asked questions
General
1. What is RoomDrop?
1. What is RoomDrop?
2. How does RoomDrop work?
2. How does RoomDrop work?
3. Do I order through RoomDrop?
3. Do I order through RoomDrop?
4. Why use RoomDrop?
4. Why use RoomDrop?
Placing an Order
How do I request a drop?
How do I request a drop?
How do I know where to meet my runner?
How do I know where to meet my runner?
Can I cancel my order?
Can I cancel my order?
What payment methods are accepted?
What payment methods are accepted?
Runners
How do I become a runner?
How do I become a runner?
How do I get paid as a runner?
How do I get paid as a runner?
How fast do I get paid?
How fast do I get paid?
Can I pause accepting new orders?
Can I pause accepting new orders?
Loyalty & Rewards
What is the RoomDrop Rewards?
What is the RoomDrop Rewards?
What is VIP status?
What is VIP status?
Troubleshooting
The app says "couldn't sync profile" when I sign up — what do I do?
The app says "couldn't sync profile" when I sign up — what do I do?
My runner rating didn't submit — what happened?
My runner rating didn't submit — what happened?
I placed an order but nothing happened — is it confirmed?
I placed an order but nothing happened — is it confirmed?
What do I do if my college is not showing up?
What do I do if my college is not showing up?
Privacy & Safety
Is my payment information secure?
Is my payment information secure?
Who sees my delivery address?
Who sees my delivery address?
Can runners see my personal information?
Can runners see my personal information?
Is RoomDrop safe to use on campus?
Is RoomDrop safe to use on campus?